The rooms at Platinum Mountain Hotel&Spa were absolutely stunning! I felt like I was in a fancy movie with the modern furnishings and cozy seating area. The air conditioning was a lifesaver during the hot weather, and the flat-screen TV had all the satellite channels for my entertainment. The safety deposit box gave me peace of mind, and the private bathroom was equipped with everything I needed, including free toiletries and a hairdryer.

I personally found the shower a bit small, but I know that others might still find it perfectly fine.

We loved the stylish and modern design of the hotel. The facilities, including the wellness and spa, were very well-kept and clean. The breakfast had plenty of options and was delicious. The staff was friendly and helpful. Additionally, the location was great, allowing us to easily access other attractions and grocery shops.

Nothing not to love.

The Deluxe Double Room at Platinum Mountain Hotel&Spa is modern, clean, and exceptionally comfortable. It is also located in a quiet area, ensuring a peaceful stay. The breakfast and meals in the restaurant are tasty and varied. The staff, especially in the restaurant and SPA area, are helpful and kind. The SPA facilities are professional and highly recommended. The hotel is situated in a great location, with a beautiful natural surroundings and plenty of restaurants, coffee shops, and shops to explore. It is also a convenient base for hiking and exploring the nearby attractions. The hotel offers an outside heated swimming pool, an inside pool with a spa and kids zone, as well as playgrounds for children. The hotel also allows dogs for an additional fee and provides bags for them near the parking area. The parking is safe and monitored. The massages offered at the hotel are great and available in English, German, and Polish languages.

Felt very welcomed, no complaint.

The hotel is a luxurious and stylish venue, with exclusive amenities that made our stay special. The Spa & wellness centre is impressive, with an indoor swimming pool, sauna, jacuzzi and steam room, and we enjoyed a fantastic full body massage in the Spa lounge. The restaurant was excellent, with delicious food and special diet menus available. We also appreciated the private facilities offered, such as in-room breakfast and packed lunches. The sun terrace with sun loungers and the outdoor swimming pool, with a shallow end and saltwater pool, were perfect for relaxing.

The only minor issue we had was with the Spa facilities, as some guests ignored the clear signs to wear no textile in the zone, and there were no big bedsheets available to lie down in the sauna. However, this did not hinder our overall wellness experience.

We loved the modern and comfortable hotel with great amenities like the heated outdoor swimming pool, spa zone, and playgrounds for kids. The location near the mountains and forest was perfect for hiking, and the town had plenty of cafes, restaurants, and shops. The breakfast buffet was delicious, and the massages were top-notch. a fantastic stay for our group of friends.

Felt very well looked after, no complaints at all.

The hotel's location is convenient for exploring nearby attractions and there are grocery shops close by. Rooms are spacious with great beds and the breakfast has a nice variety of options. The swimming pool and sauna are a big bonus for relaxation.

The noise level in the hotel can be high and internet connection can be challenging at times.

Stunning mountain views, luxurious modern rooms, exceptional dining experience with wide food choices, attentive and friendly staff, great facilities including pools and jacuzzies.

Can honestly say there wasn't anything not to like.

The Karkonosze Mountains offer not only high peaks, but also the incredibly charming Izera Mountains, perfect for cycling and hiking. We had a wonderful time exploring these ranges as a family, taking in the beautiful scenery and breathing in the fresh mountain air. The trails to Śnieżne Kotły and the rocks called Trzy Świnki on the Polish-Czech border were especially impressive, providing us with memorable adventures and stunning views.

For families with children, it would be great to have more outdoor activities specifically designed for kids.

The hotel offered excellent facilities with a spacious pool area and a variety of saunas to relax in. The food provided was delicious, with a wide range of options including fresh fruit, meat, vegetables, and tempting desserts. the staff at the hotel were friendly and helpful, creating a warm and welcoming atmosphere. The hotel's location was also a major plus, allowing easy access to nearby tourist routes and offering a large parking area for convenience.

There were a few aspects that could be improved. the language barrier was a bit frustrating as most of the staff only spoke limited English.

Nice design, great spa facilities, and delicious breakfast. The hotel is nicely designed, with modern decor and spacious rooms. The spa facilities were excellent, with a nice pool and a relaxing sauna. The breakfast buffet had a nice variety of options and everything was fresh and tasty.

Unfriendly staff and poor dinner selection. The staff was not friendly and seemed like they didn't want to be there.

Great location with easy access to the city center. The breakfast selection was good and the coffee was tasty. The cleaning staff did a great job with our room, always making sure we had fresh towels and bedding. Good water pressure in the shower and hot water.

The hotel was noisy during the night, we could hear people in the hallways and doors slamming shut. The air conditioning was not working properly and our room was too hot.

We had a fantastic stay at a new, modern hotel with exceptional facilities. The Deluxe Double Room was clean, comfortable, and well-fitted out. We enjoyed a tasty and varied breakfast, as well as delicious meals in the restaurant. The staff, especially in the restaurant and SPA area, were helpful and kind. The SPA services were professional and highly recommended. The hotel also had a lovely garden with fireplaces and a completed outdoor swimming pool, which was a pleasant surprise.

Didn't dislike anything about the property. 😊